Hispanea

Refund & Cancellation Policy

Effective date: 19 May 2026 (first-lesson guarantee added 6 September 2026)

This policy explains what happens when a lesson is cancelled or missed. It forms part of our Terms of Service.

1. Cancellation window

Each teacher sets a cancellation window (by default 24 hours before the lesson start). The window that applied to your booking is shown when you book and when you cancel.

2. Student cancellations

  • Outside the window: the lesson is fully returned — money back to your original payment method, or the pack/subscription credit returned to your balance.
  • Inside the window: the lesson is forfeited (the payment or credit is used), because the teacher has reserved that time.

3. Teacher cancellations

If the teacher cancels for any reason, you always receive a full refund or the credit back, regardless of timing. Where possible the teacher will offer an alternative time.

4. No-shows

If the student does not join within a reasonable time, the lesson is treated as taken (inside-window rules apply). If the teacher does not join, it is treated as a teacher cancellation and fully returned.

5. Technical problems

If a lesson cannot proceed due to a platform fault on our side, contact hello@hispanea.app and we will reschedule the lesson or return the payment/credit.

6. Packs and subscriptions

  • Returned pack credits are added back to the same pack and remain subject to that pack’s original expiry date.
  • Returned subscription credits are restored to the current billing cycle. Cancelling a subscription stops future renewals; it does not retroactively refund past cycles.
  • Unused pack/subscription credits are not redeemable for cash except where required by law.

7. How to cancel

Cancel from the booking in your dashboard, or email hello@hispanea.app. Refunds are issued to the original payment method via Stripe and may take several business days to appear.

8. First-lesson money-back guarantee

We want your first lesson to be a decision you can make without worry. If you are not happy with your first paid lesson with a teacher, you can ask for a full refund from the lesson page in your dashboard.

  • Who: every student, once per teacher, on the first lesson they paid for (free or complimentary lessons carry nothing to refund).
  • When: within 7 days of the lesson ending. Booking and taking a second paid lesson before claiming waives the guarantee for the first one.
  • What you get back: a single-lesson payment is refunded in full to the original card. If the lesson came from a pack and it was the only lesson taken, the whole pack is refunded and its remaining credits are cancelled. If other pack or subscription credits were already used, the lesson credit is returned to your balance and the teacher will settle any cash difference with you directly.
  • No questions asked:a short note on what didn’t work is optional and goes to your teacher only.
  • The guarantee cannot be combined with a cancellation refund for the same lesson, and applies once per student per teacher.

9. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under the law of your country of residence.